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Privacy

Privacy policy

NetworkFixIT is run by a single Quebec-based developer. We collect only what we need to deliver and protect the apps you buy. No tracking, no analytics, no resale of your information.

Effective: 2026-05-21

1. Who we are

NetworkFixIT is a NetworkIT brand run by an independent operator based in Quebec, Canada. The licensing service and this storefront are operated by the same person.

2. Person responsible for the protection of personal information

Under Quebec's Loi 25 we are required to designate a person responsible for the protection of personal information. That role is held by the operator of NetworkFixIT. To reach the person responsible, use the privacy request form. We monitor that channel and reply within a reasonable delay.

3. What we collect

We collect only what the licensing system needs to function:

  • Email address. The one you enter at Stripe checkout, or the one you enter in the app to start a free trial. Used to deliver your license, to look it up later when you ask for a resend, and (for trials) to enforce one free trial per person.
  • License key (encrypted copy). When we issue your key we keep an encrypted copy on the server so we can resend it if you ask. The plaintext key is never stored.
  • License key hash. A one-way hash of your key. Used to validate activations without comparing the key itself.
  • Product, tier, and purchase reference. Which app you bought (for example "macropod"), the tier, and the Stripe checkout session ID. Used for support and refunds.
  • Device fingerprint. A hash that identifies the computer your license is activated on, or that a free trial runs on. Used to enforce the per-license device cap (each license activates on up to two of your computers) and to enforce one free trial per computer. Not a persistent device identifier we can link back to anything else.
  • Free-trial record. When you start a free trial we store the email and device fingerprint above together with the trial start time. This keeps the seven-day clock on our server so it cannot be reset by reinstalling or clearing the app's local data.
  • IP address and timestamps. Recorded in the audit log when you activate, refresh, or recover a license. We do not look at these unless we have a specific reason to (a support ticket, a suspected abuse case, a fraud or refund investigation). They are never used to track, profile, or build a behavioural picture of you, and they never feed advertising or analytics.
  • Download tokens. Per-purchase signed URLs that let you grab the installer. Tied to your license, expire after ninety days, and are not personal information on their own.

We do not collect anything else from inside the apps. There is no usage telemetry, no behavioural analytics, no cloud sync of your macros, profiles, or settings. Local app data stays local.

4. Why we collect it and the legal basis

  • To deliver the license you paid for and resend it on request.
  • To validate that the app running on your computer is licensed.
  • To enforce the per-license device cap.
  • To provide the free trial and stop the same person or computer from restarting it.
  • To investigate fraud, abuse, and support tickets.
  • To comply with our tax and accounting obligations.

The legal basis is your consent at checkout (you cannot complete a purchase without agreeing to deliver the license to the email you supply) and our legitimate interest in operating a working licensing system.

5. Who we share data with

We do not sell, rent, or trade your information. We share data only with the following service providers, each acting on our behalf:

  • Stripe. Processes payments. We never see your card details. Stripe receives your email, billing country, and payment information. Stripe is headquartered in the United States with a Canadian subsidiary (Stripe Payments Canada, Ltd.). See Stripe's own privacy policy for details.
  • Microsoft (Office 365 / Graph API). Sends your license email. The "from" address is one of our mailboxes hosted at Microsoft. The "to" address is yours.
  • Cloudflare. Operates the tunnel that fronts our backend. Cloudflare may see request metadata (IP, URL, headers) in transit. They do not retain your license data.

6. Where your data is stored

The licensing database is hosted on infrastructure operated by the developer in Canada. Email transit and payment processing involve servers operated by Microsoft, Stripe, and Cloudflare, some of which are located outside Quebec and outside Canada (notably in the United States). By using the service you consent to this cross-border processing for the limited purposes described above.

7. How long we keep your data

  • License records. Kept for as long as the license is active. If you ask us to delete your record, we remove it within thirty days unless we are required to keep transaction history for accounting or fraud investigation, in which case we keep only the minimum needed.
  • Audit log. Kept for twelve months from the event date, then purged. Severity-warning events related to suspected abuse may be kept longer if a case is open.
  • Trial records. Kept for twelve months from the trial start, then purged. They exist only to enforce the one-trial-per-computer rule.
  • Download tokens. Auto-expire after ninety days and are pruned on next issuance.

8. How we protect your data

Data is encrypted in transit and the sensitive bits are encrypted at rest. The database is access-controlled to the operator only, and backups inherit the same protections.

9. Your rights

You can exercise the following rights at any time:

  • Right of access. Ask what we have on you.
  • Right of correction. Ask us to fix information that is inaccurate, incomplete, or out of date.
  • Right to deletion. Ask us to remove your license record through the privacy request form linked below.
  • Right to withdraw consent. Withdrawing consent ends your license (we cannot validate a license without storing the data described above), and refunds, if any, follow the refund terms of the original purchase.
  • Right to portability. Receive a copy of the personal information you provided in a structured, machine-readable format.
  • Right to de-indexing (Quebec). Ask that references to your information be removed from search-engine results, where applicable.

To exercise any of these rights, use the privacy request form. We confirm receipt and respond within thirty days, sooner when we can.

10. Cookies and tracking

The storefront sets no analytics cookies and runs no tracking scripts. We do not use Google Analytics, Meta Pixel, or any equivalent. The only browser storage we touch is whatever your browser sets for routing on this site.

11. Automated decision-making

We do not make automated decisions about you that produce legal or similarly significant effects. License validation is a mechanical check (does this key match a record we issued); it is not a profile or a score.

12. Confidentiality incidents

If we ever experience a confidentiality incident that presents a risk of serious harm, we will notify the affected individuals and the Commission d'acces a l'information du Quebec, in line with Loi 25, and the Office of the Privacy Commissioner of Canada where PIPEDA applies. We will tell you what happened, what data was involved, and what you can do to protect yourself.

13. Children

The apps and storefront are not directed at children under fourteen. We do not knowingly collect data from anyone under that age. If you believe we have, contact us and we will remove it.

14. Changes to this policy

When we change this policy in a way that affects you, we update the effective date at the top and post the updated text. For material changes that affect the way we use existing data we will give you reasonable notice through the email associated with your license.

15. Quebec residents (Loi 25)

If you live in Quebec, you have additional rights under Loi 25. You can complain about how we handle your information directly to us through the privacy request form, and you can also file a complaint with the Commission d'acces a l'information du Quebec at cai.gouv.qc.ca.

16. Canadian residents (PIPEDA)

If you live elsewhere in Canada, you have rights under the Personal Information Protection and Electronic Documents Act. You can file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

17. Contact and request links

  • Resend my license. Use this if you lost the email but still have your purchase email.
  • Privacy request form. Use this for deletion, access, correction, portability, withdrawal of consent, de-indexing, and any other privacy question. Pick the right type from the dropdown and tell us what you need.